Nutrien Ltd. and its affiliated entities are a family of companies with operations both inside and outside of Canada (the “Nutrien Family”). The Nutrien Family is committed to maintaining the accuracy, confidentiality and security of your personal data.
- is collected, used or disclosed while using the website of the Nutrien Family (www.nutrien.com). The processing of such personal data is dealt with in the separate "Web Privacy Statement (and Cookie Usage) - Europe".
If you are unsure of which policy applies to the processing of your personal data, please contact the local privacy contact of the relevant Nutrien Europe affiliate, member of the Nutrien Family or the office of our group Privacy Officer for more information.
Policy of Compliance
It is the policy of the Nutrien Family to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and / or an individual's right to privacy are different from one jurisdiction to another.
What is personal data?
What personal data do we collect?
We collect and maintain different types of personal data in respect of Individuals with whom we interact. This includes:
- contact and identification information, such as name, address, telephone number and e-mail address of Individuals;
- any personal data that Individuals would provide us in the framework of our business relationship with the entity that they represent or work for;
- product and service related information concerning the products and services that we provide to, or receive from Individuals, including with respect to the service of such products; and
- business relationship information, including information related to agreements, preferences and advisors of Individuals.
We may also collect market-related information, which may include personal data, concerning market trends and activities impacting our business. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.
In the course of conducting its business, Nutrien Europe may monitor the activities of individuals in respect of its operations and its premises and property. For example, some Nutrien Europe locations are equipped with surveillance cameras. These cameras are generally in high risk areas or plant sites. Where in use, surveillance cameras are there for the protection of employees and third parties, and to protect against theft, vandalism and damage to Nutrien Europe goods and property. Generally, recorded images are routinely destroyed and not shared with third parties unless there is suspicion of a crime, in which case they may be turned over to the police or other appropriate government agency or authority. Nutrien Europe respects the additional requirements that may apply under applicable national laws before proceeding to such monitoring.
As a general rule, Nutrien Europe collects personal data directly from the Individuals (including possibly via the website operated by Nutrien Ltd., in which case the personal data is disclosed to Nutrien Europe by Nutrien Ltd. in accordance with the Web Privacy Statement). If not otherwise required or permitted by law or regulatory requirements, where the personal data that we collect about Individuals is held by a third party, we will obtain a valid legal basis, which may be consent when required, before we seek out this information from such sources.
Nutrien Europe will only process personal data in as far as this is permitted or instructed by applicable law or regulatory requirements.
Why do we collect personal data?
Nutrien Europe collects personal data, as reasonably required, to enable us to manage and develop our business and operations, including:
- to establish, maintain and manage relations with Individuals or the entity that they represent or work for so that we may provide or receive the products and services that have been requested personal data;
- to be able to review the products and services that we provide so that we may understand requirements for our products and services and so that we may work to improve our products and services;
- to be able to review the products and services that we obtain from Individuals or the entity that they represent or work for so that we may work with them and so that they may understand our requirements for such products and services and work to improve the products and services that they provide to us;
- for billing purposes and after-sales services;
- to be able to inform Individuals or the entity that they represent or work for of our products and services other than those that they have specifically requested, including sending them information promoting our other products and services, subject to possible requirements under applicable law to obtain consent for (electronic) direct marketing directed towards Individuals;
- to be able to inform Individuals, or the entity that they represent or work for, of products and services that other members of the Nutrien Family or third parties that we have carefully selected as partners may wish to offer them, including sending you information promoting the products and services of those members or partners, subject to possible requirements under applicable law to obtain consent for (electronic) direct marketing directed towards Individuals;
- to be able to review, comply with, answer and follow-up on requests from Individuals or the entity that they represent or work for;
- to protect us against error, fraud, theft and damage to our goods and property;
- for dispute handling and litigation;
- to enable us to undertake our environmental, health and safety activities, including incident planning, response and investigation;
- to enable us to comply with applicable law or regulatory requirements (for example, we may collect personal data to satisfy the obligations imposed on us by various regulatory boards or agencies to follow procedures mandated by such boards or agencies in respect of the provision of our products and services);
- for due diligence purposes in the event of a change in ownership of, or a grant of a security interest in, all or a part of Nutrien Europe and/or the Nutrien Family through, for an example, an asset or share sale, or some other form of business combination, merger or joint venture; and
- any other reasonable purpose provided we have a legal basis for the processing concerned, which may be the Individual’s consent when required.
How do we use personal data?
We may use personal data of Individuals:
- for any additional purposes for which we have a legal basis, which may be the Individual’s consent to the processing when required.
When do we disclose personal data?
Personal information is only transferred by us to another country, including within the Nutrien Family, if this is required or permitted under the applicable data protection law, in particular only in as far as a reasonable level of data protection is guaranteed in the recipient country. Insofar, we may share personal data with such parties both in and outside of an Individual’s home jurisdiction, and as result, an Individual’s personal data may be processed in Canada and in the United States of America, and in some cases, other countries. Such transfer shall only be made possible provided the appropriate guarantees and safeguards are in place.
Further, personal data may be disclosed:
- as permitted or required by applicable law or regulatory requirements. In such a case, we will endeavor to not disclose more personal data than is required under the circumstances;
- to comply with valid legal processes such as search warrants, subpoenas or court orders;
- as part of Nutrien Europe's regular reporting activities to other members of the Nutrien Family (including outside of your home jurisdiction);
- to protect the rights and property of Nutrien Europe if such rights are not overridden by the rights of the data subject;
- during emergency situations or where necessary to protect the safety of a person or group of persons; or
- with the Individual’s consent where such consent is required by law.
We will only disclose personal data insofar as permitted or required by applicable law or regulatory requirements. In any case, we will not disclose more personal data than is required under the circumstances.
Lawfulness of processing
We make sure that our processing of personal data has a legal basis under applicable law.
When we have a relationship directly with the Individual concerned, the processing will be based on the necessity for the performance of a contract to which the Individual is party or in order to take steps at the request of the Individual prior to entering into a contract. Such processing will in addition be based on our legitimate interest to process the personal data of the Individual concerned in order to provide goods or services to the Individual and to manage and maintain that relationship.
When the Individual represents or works for an entity that we have a relationship with, the processing of the Individual’s personal data will be based on our legitimate interest to do so in order to provide goods or services to (or receive them from) the entity concerned and to manage and maintain that relationship.
When we have a legal obligation to process an Individual’s personal data, the processing will be based on the necessity to comply with such legal obligation.
In circumstances where under applicable law, we would require consent prior to a certain processing, we will make sure to obtain consent first.
Where the Individual’s consent was required for a certain processing, the Individual may withdraw his/her consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting the privacy contact of the relevant affiliate of Nutrien Europe, or our group Privacy Officer using the contact information set out below or communicated by the relevant affiliate of Nutrien Europe. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services, or acquire products or services.
How is personal data protected?
Nutrien Europe will maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal data in question. These safeguards are designed to protect personal data from loss and unauthorized access, copying, use, modification or disclosure.
How long is personal data retained?
Except as otherwise permitted or required by applicable law or regulatory requirements, Nutrien Europe endeavors to retain personal data only for as long as it believes is necessary to fulfill the purposes for which the personal data was collected (including, for the purpose of meeting any legal, accounting or other reporting requirements or obligations). If destroying or erasing personal data is not mandatory by law, we may make it anonymous such that it cannot be associated with or tracked back to the Individual.
Updating personal data
Since we use personal data to provide or obtain products and services, it is important that the information contained in our records is both accurate and current. If personal data happens to change during the course of our relationship, please keep us informed of such changes.
Rights of individuals
Individuals have a right to request from Nutrien Europe (controller) access to and rectification or erasure of personal data or restriction of processing concerning them or to object to processing as well as a right to data portability.
If they want to perform their rights, they can contact the privacy contact of the relevant Nutrien Europe affiliate or the office of our group Privacy Officer using the contact information set out below. Please note that any such communication must be in writing.
When Individuals want to perform their rights, please note that we may request specific information from the Individual concerned to enable us to confirm his/her identity, as well as to search for and provide the Individual with the personal data that we hold about him/her. When allowed by the applicable law or regulatory requirements, we may charge a fee for any data access request; however, we will advise of any fee in advance.
Individuals also have the right to lodge a complaint with the competent supervisory authority.
The rights of individuals mentioned in this section are, in principle, absolute. However, there are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal data that we hold about them.
Inquiries or concerns?
(403) 225-7542 Direct
1-877-247-4866 Toll Free
You may in addition contact the local privacy contact of the relevant Nutrien Europe affiliate at the registered office of the affiliate concerned.