Partner with us to feed the future

The following deadlines apply for the prior 24-hour period, for both day and night shifts:

9:00 a.m. MCi Track overrides submitted to Nutrien (Suppliers)

11:00 a.m. Overrides approved/rejected (Nutrien)

2:00 p.m. Allocation and acceptance (Vendors)

6:00 p.m. Time approvals completed in MCi Track (Nutrien)

Questions can be emailed to MCi’s knowledgeable and responsive Track experts. Please create a new email for each request.

Email: Mserv@mccorp.com

Format for email subject: NTR — Site Name — Vendor Name — Request Details

(e.g. NTR — RNO — ABC Company — Schedule Update)

If this email address and format are not used, response to your request will be delayed. The NTR and Site Name are vital to getting action on your ticket ASAP. The mailbox directs all NTR items to the Nutrien MSERV team automatically.

Eliminates the risk of payment delays. You will receive payments directly into your bank account within 1-2 business days after Nutrien releases the funds. Suppliers can anticipate delays ranging from 10-15 business days (compared to electronic) with cheque payment.

Ensures payment continuity. If for any reason Nutrien needs to temporarily discontinue issuing cheques and processing paper invoices, you won’t be affected and will continue to receive payments.

Increased payment security. Electronic payments deposited directly into your account are more efficient and secure. The transition process is straightforward and simple. For more information, please contact your Nutrien representative.

In order to confirm any requests you may receive from our team, please note the following secure Nutrien-managed email addresses where you may be asked to direct bank information for electronic payments: SupplierDataManagement@nutrien.com

Nutrien Retail Suppliers

• Submit all invoices electronically to:
  • RetailAPInvoices@nutrien.com – Expense invoices (Non-Purchase Orders)
  • RetailAPUtilities@nutrien.com – Utility invoices
  • RetailAPPOinvoices@nutrien.com – Purchase Orders invoices
  • LPIAP@nutrien.com – Loveland Products invoices
  • CanadaPayables@nutrien.com – United Agri Products Canada invoices
  • AP.Biola@Actagro.com– Actagro Biola invoices
  • AP.Osceola@Actagro.com– Actagro Osceola invoices

Please note: The mailboxes listed above are not monitored and should only be used for submitting invoices.

• If you have any questions or concerns, please email the the Accounts Payable Customer Service team at RetailAPCustomerService@nutrien.com or call us at 1-877-343-3132 (Option 2).

Nutrien Corporate and Wholesale Suppliers (Legacy PotashCorp & Legacy Agrium Legal Entities)

• Submit all invoices electronically to the billing email address listed on your purchase order. For non-Purchase Order invoices, submit them to accounts.payable@nutrien.com
• If you have any questions or concerns please email Oracle Support at Oracle.APSupport@nutrien.com, SAP Support at AccountsPayable.SharedService@nutrien.com or call us at 1-844-304-4007.

Nutrien’s preferred method of payment is direct deposit. It’s faster, safer and helps avoid lost or delayed checks. Direct deposit delivers funds directly to your bank account, making payments reliable and easier to track. This method also reduces paperwork and supports our sustainability efforts.

IMPORTANT: To protect your information, Nutrien will call you to confirm your banking details using a trusted source before setting up electronic payments. Please answer these calls so we can update your records quickly and securely. No payments will be made until this verification step is complete.